Frequently Asked Questions

Find answers to the most common questions here. If you cannot find the answer to your question, feel free to contact us.

Account and subscription

To create an account, click the "Join the community" button at the top of the page and fill out the form with your information. You will receive a confirmation email to activate your account.

A premium account gives you access to:
  • Unlimited collection management tools
  • Downloading summary sheets
  • Priority access to new content

You can cancel your subscription at any time from your profile in the "Subscription" section. Cancellation will take effect at the end of your current subscription period. You will continue to have access to premium content until that date.

In accordance with digital content legislation, no refund can be issued once you have accessed the premium content. By validating your subscription, you agree to waive your right of withdrawal.

Content and tutorials

We publish content regularly. Premium subscribers are notified first of new publications and tools released.

Paints and brands

We cover the main brands used in the community: Citadel (Games Workshop), Vallejo, Army Painter, AK Interactive. Our database contains thousands of paint references.

Yes! Our comparison tool allows you to find approximate equivalents between different paint brands. This helps you follow our tutorials even if you don't have the exact same references.

Technique and material

Security and privacy

Yes, we take the protection of your data very seriously. We comply with the GDPR and never share your data with third parties for commercial purposes. For more information, consult our Privacy Policy.

You can delete your account at any time from your profile settings or by contacting us directly. Deletion is permanent and results in the loss of all your data.

Payment and invoicing

We currently accept Paypal. All payments are encrypted and secured.

Support

You can contact us via our contact form or directly by email at contact@paint-vault.com. We usually respond within 24-48 hours.

Cannot find your answer?

Do not hesitate to contact us, we would be delighted to help you!